At ZEN, we aim to make your shopping experience as seamless and satisfying as possible. Below, you’ll find all the details about our shipping and returns process to ensure clarity and convenience.

Shipping Policy

1. Order Processing:

• Orders are processed within 1-2 business days after confirmation.
• Processing times may vary slightly during peak seasons or promotional periods.
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2. Shipping Methods and Costs:

• We offer various shipping options, including standard and expedited delivery, depending on your location.
• Shipping costs are calculated at checkout based on your selected method, destination, and order weight.
• Free shipping is available for orders exceeding a certain amount, as stated on our website.
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3. Delivery Timeframes:

• Standard Shipping: 3–7 business days.
• Expedited Shipping: 1–3 business days.
  Delivery times may vary based on location and unforeseen circumstances such as weather or courier delays.
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4. International Shipping:

• We ship to selected countries; additional fees and customs duties may apply.
• International delivery times typically range from 7–15 business days, depending on the destination.
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5. Tracking Your Order:

• Once your order is shipped, you’ll receive a confirmation email with a tracking number to monitor your shipment’s progress.

Returns Policy

1. Eligibility for Returns:

• Products can be returned within 30 days of delivery for a refund or exchange.
• Items must be unused, undamaged, and returned in their original packaging with all tags and accessories included.
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2. Non-Returnable Items:

• Custom or personalized products.
• Items marked as "Final Sale."
• Opened or used consumable goods (e.g., skincare, oils).
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3. Return Process:

• Contact our support team at [Contact Information] to initiate a return.
• Once your request is approved, we’ll provide detailed instructions and the return address.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.
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4. Refund Policy:

• Refunds are processed within 7–10 business days after the returned item is inspected and approved.
• Refunds will be issued to the original payment method used at checkout.
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5. Exchanges:

• Exchanges are available for defective, damaged, or incorrect items.
• Please notify us within 14 days of receiving the product to arrange an exchange.
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6. Damaged or Missing Items:

• If your item arrives damaged or a shipment is incomplete, please contact us immediately with photos and details. We will work to resolve the issue promptly.
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Additional Information:

• Shipping fees for returns are non-refundable unless the return is due to our error.
• Refunds for orders with promotional discounts will reflect the discounted price.

For further assistance with shipping or returns, please contact our support team at [Contact Email] or [Contact Phone Number]. We’re here to help!